Support.com

Support.com is always hiring work from home employees. Here is just one of the jobs that they are offering as of right now.

Client Services Remote Service Technician

Qualifications:

  • 1 year of related experience in a customer service and/or technical support environment.
  • Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding).
  • Working knowledge of computers, smart phones, tablets and other peripheral devices.
  • Successfully pass our technical test and complete our interview process.
  • Pass an extensive background check.
  • Must be at least 18 years

Responsibilities:

  • Actively listen to customer needs and offer appropriate education of products and services to prevent churn.
  • Respond real time to customer Inbound questions and problems.
  • Make outbound calls to touch base with new customers, determine if satisfied or need help, and ensure the customer is satisfied with their new installation.
  • Utilize resources to upsell and explain competitive edge.
  • Effective use of persuasive techniques to overcome objections.
  • Educate customers in the use of installed products, service offerings, billing, charges, and product features.
  • Resolve customer complaints and situations calmly and courteously.
  • Troubleshoot and resolve service and technical problems using remote control tools with PC/MAC and tablet.
  • Troubleshoot and resolve issues when the customer is using a smartphone app.
  • Meets retention, sales and customer service performance metrics.
  • Explain and instruct the customer on the value and operation of the product and service.
  • Retain customers at high risk for churn.

This is direct from Support.com if you would like to learn more then please Apply Here

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